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This Privacy Policy is effective as of October 1st 2021




Please read this Privacy Policy (“Policy”) carefully to understand our policies and practices regarding your information and how we will treat it.  This Policy is intended to inform you of our policies and procedures regarding the collection, use and disclosure of information through our website, and all related sub-domains, tools and services (the “Website”).  We may need to change this Policy from time to time in order to address new issues and reflect changes on our Website.  We will post those changes here and update the “effective” date at the top of this page so that you will always know our current policies regarding what information we gather, how we might use that information and whether we will disclose that information to anyone.  Please refer back to this Policy regularly.  If you have any questions or concerns about our Privacy Policy, please send an e-mail to or contact us at: Vets On Call, LLC PO Box 121, Croton On Hudson, New York 10520.


Vets On Call, LLC, a Delaware limited liability company, dba Vets On Call Network (the “Company”, “we” or “us”) respects your privacy and is committed to protecting it through compliance with this Policy.  Unless otherwise defined in this Policy, the terms used in this Policy have the same meanings as in our Terms of Use, accessible at  As used in this Policy, the terms “using” and “processing” information include: using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to, collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates.

If you do not agree with our policies and practices, you shall not use the Website.  By accessing or using the Website, you agree to be bound by this Policy.  We may also ask you to acknowledge your acceptance of this Policy through an electronic click-through.  The Website is intended for users from the United States only.  Users from the European Union or outside of the United States are advised not to disclose personal information to Company.  If you access this Website or the Services outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.  You may not use or export any portion of the Content in violation of the United States export laws and regulations.  Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


This Policy applies to information we collect:


  • On this Website.

  • In e-mail, text and other electronic messages between you and this Website.

  • When you interact with our advertising and applications on third-party websites and services (e.g., social networking platforms), if those applications or advertising include links to this Policy.


            This Policy does not apply to information collected:


  • offline or through any other means; or

  • by any third party (including our affiliates), including through any application or content (including advertising) that may link to or be accessible from or on the Website.  Any information you provide to a third party while utilizing their website or service will be governed by that third party’s privacy policy and terms of use. You should review the privacy policies applicable to information transferred to us from such third parties, since they may allow different or broader uses of that information than would be permitted by our privacy policy.


Children Under the Age of 18


Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under age 18. If you are under 18 years of age, do not (i) use or provide any information on this Website or on or through any of its features, (ii) register on the Website, (iii), use any of the interactive or public comment features of this Website, or (iv) provide any information about yourself to us, including, but not limited to, your name, address, telephone number, e-mail address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under age 18, please contact us at Vets On Call, LLC, PO Box 121, Croton On Hudson, New York 10520, or by telephone at (914) 271-2700 or e-mail at  


Information We Collect About You and How We Collect It


We collect several types of information from and about users of our Website, including information:


  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number, employer, job title, or any other identifier by which you may be contacted online or offline (“personal information”);

  • that is about you but individually does not identify you, such as your IP address and geographic location; and/or

  • about your internet connection, the equipment you use to access our Website and usage details.


            We collect this information:


  • Directly from you when you provide it to us;

  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies; and

  • From third parties, for example, our business partners.


Information You Provide to Us


The information we collect on or through our Website and the other methods of collection referred to above may include:


  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering as a user of the Website and its services;

  • Records and copies of your correspondence and chat history (including e-mail addresses), if you contact us; and

  • Your responses to surveys that we might ask you to complete for research purposes.


You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”), including through third-party social media sites, plug-ins and applications such as Facebook, Twitter, etc. Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.


When you engage with our content on or through third-party social media sites, plug-ins and applications, you may allow us to have access to certain information from your social media profile (e.g., name, e-mail address, gender, date of birth, geographic location) to deliver the content or as part of the operation of the application. We may also obtain non-personally identifiable information (e.g., content viewed) from your interaction with our content.


The information practices of third-party social media sites may be different than ours. Through some social media sites’ privacy settings, you can control what data you share. For more information about how social media sites handle your personal information, please refer to their privacy policies and terms of use as we have no control over information that is submitted to, or collected by, these third parties.


Information We Collect Through Automatic Data Collection Technologies:


As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:


  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website; and/or

  • Information about your computer and internet connection, including your IP address, operating system, and browser type.


We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).


The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This information helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:


  • Estimate usage patterns;

  • Store information about your preferences, allowing us to customize our Website according to your individual interests;

  • Recognize you when you return to our Website.


            The technologies we use for this automatic data collection may include:


  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website and some parts of our Website may not function properly. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

  • Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).


We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.


Third-Party Use of Cookies and Other Tracking Technologies:


Some content or applications on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.  We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.


How We Use Your Information:


We use information that we collect about you or that you provide to us, including any personal information:


  • To register you as a user of the Website;

  • To present our Website and its contents to you;

  • To provide you with information or services that you request from us;

  • To fulfill any other purpose for which you provide it;

  • To provide you with notices about your account;

  • To upgrade, modify or otherwise adjust our systems and features to allow us to improve the services we provide to you;

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

  • To notify you about changes to our Website or any products or services we offer or provide through it;

  • To allow you to participate in interactive features on our Website;

  • In any other way we may describe when you provide the information; and/or

  • For any other purpose with your consent.


We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data, unsubscribe from future e-mail distributions by following the instructions provided at the end of these messages and/or adjust your user preferences in your account profile.


We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.


Disclosure of Your Information:


We may disclose aggregated information about our users, and information that does not identify any individual without restriction.  We may disclose personal information that we collect or you provide as described in this privacy policy:


  • To our subsidiaries and affiliates.

  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

  • To our partners in connection with events sponsored by us.

  • To fulfill the purpose for which you provide it.

  • For any other purpose disclosed by us when you provide the information.

  • With your consent.


            We may also disclose your personal information:


  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

  • To enforce or apply our standard Terms of Use (located at and other agreements, including for billing and collection purposes.

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our clients, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

  • To aid in a substantial corporate transaction, such as the sale of the Company’s business, a merger, a consolidation, or an asset sale.

We share your personal information with third parties only in the ways described in this privacy policy.


Choices About How We Use and Disclose Your Information:


We strive to provide you with choices regarding the personal information you provide to us.  You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.


We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.


Accessing and Correcting Your Information:


You may send us an e-mail at to request access to, correct or delete any personal information that you have provided to us.  We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users.  Proper access and use of information provided on the Website, including User Contributions, is governed by our standard Terms of Use (located at


Data Security:


We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.  All information you provide to us is stored on our secure servers behind firewalls.


The safety and security of your information also depends on you.  Where we have given you (or where you have chosen) a password for access to certain of our platforms and services, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.


Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


Changes to Our Privacy Policy:


The date the Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this Policy to check for any changes.


Additional Rights of California Residents:


California Civil Code section 1798.83 allows clients who are California residents to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for their direct marketing purposes.  If you are a California resident and would like a copy of this notice, please submit a written request to the e-mail or postal address listed below.


Contact Information:


To ask questions or comment about this privacy policy and our privacy practices, contact us at:


Vets on Call, LLC

PO Box 121

Croton On Hudson, New York 10520

(914) 271-2700

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